Questions | City Glass OKC

Q:	What Does OEM mean?
A:	Original Equipment Manufacturer. Original and new parts - including windshields and side glass - purchased directly from the manufacturer for aftermarket use.
Q:	Why do thermal glass units fog?
A:	Insulated units will fog due to a bad seal.
Q:	Do you use DOT (Dept of Transportation) certified glass for replacements?
A:	Yes
Q:	Are your installers certified?
A:	Yes
Q:	Explain your 24 Hour Service.
A:	We offer an emergency service (for an additional charge) after our normal hours of operation.
Q:	What is the difference between tempered glass and safety glass?
A:	Tempered glass is safety glass. There are also different types of safety glass including laminated, wire glass, plexiglass and Lexan.
Q:	What is the best cleaner for glass and mirror?
A:	We recommend our private label glass cleaner that is manufactured by Sprayway. We sell it by the can or by the case. For Plexiglass – we sell a plastic cleaner.
Q:	How long does it take to replace auto glass?
A:	Generally 1 ½ to 2 hours, some vehicles do require additional time.
Q:	How does my insurance company get billed for glass service?
A:	You, as the insured, will contact your insurance company to report a claim. You will pay us the deductible. We will in turn will bill your insurance for the remaining balance.
Q:	What is your warranty or guarantee?
A:	We offer a lifetime guarantee on workmanship for as long as you own the vehicle.
Q:	What are the brand names you offer?
A:	PPG, Pilkington, Carlite, Mopar, Guardian and some other brands. We also install OEM parts.

Window Repair & Replacement
Custom Bathroom Mirrors
Doors & Entrances
Customer Service Windows

Insulated & Single Pane
Screen Repair
Cars
Security Glass

Semi Tractors
Shelves
Store Fronts
Storm Window Repair